SHIPPING & DELIVERY POLICY
Last updated October 18, 2022
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.pondandgardendepot.com/terms-of-service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us. Most orders are fulfilled within 1 business day from when the order is placed. All orders receive standard shipping unless otherwise specified. Orders within the lower 48 United States have an average transit time of 3-5 days.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store and curbside pickup is available for all items. Pickups are available Monday - Friday from 10AM to 4PM.
Free Shipping
We offer free Standard, 3-5 Days shipping on Orders over $99.
Shipping Fees
Orders under $99 are charged shipping at the following rates:
| Order Total | Shipping Cost |
|---|---|
| $99.00 and Over | Free |
| $98.99 - $75.01 | $2.50 |
| $75.00 - $50.01 | $5.00 |
| $50.00 - $25.01 | $7.50 |
| $25.00 - $0.00 | $9.50 |
Oversized items & items requiring freight shipment not subject to free shipping:
Very heavy (150 lb or more) or oversized (as defined by the shipping carrier) items may incur additional charges. While we have made every effort to indicate which items will be subject to additional shipping charges, if you are at all unsure please contact us before placing the order. If your oversized item ships via freight, freight companies require that someone be present at the time of delivery. In addition, they only obligate themselves to get the item to the back of their truck. Unloading is not their responsibility, although the drivers will sometimes help. Lift-gate service is normally available but at an additional cost. Arrangements will need to be made to accept these larger orders. Sometimes appointments can be made, but at an additional cost. Deliveries to commercial addresses for truck freight are often less expensive. Some residential deliveries may have higher fees if they are very rural. We will make every effort to quote for any additional fees before any order is shipped!
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to the following countries and territories:
- Puerto Rico
- U.S. Protectorates
- Canada
- United Kingdom
- Australia
- Other countries at our discretion
Free Standard, 3-5 Days shipping is not valid on international orders.
There is a minimum charge of $100.00 to ship international orders. Orders shipping internationally or to any destination outside the continental (48 states) U.S. will be subject to additional shipping charges which will be custom quoted and approved before shipping your order. International orders are sometimes subject to extra duties payable at the time of delivery (or pickup from a terminal). These duty fees are not included in Pond and Garden Depot's fees and are unpredictable. THEY ARE THE RESPONSIBILITY OF THE BUYER. International Shipments by the USPS are preferred because they avoid most if not all of these additional fees. As of 1/1/2021 there will be a 20% VAT rate on goods valued up to £135 (about $180 USD) going to the UK. This will be charged on top of the quoted shipping which will be sent via email.
For information about customs process:
- Email info@pondandgardendepot.com
- Call toll free at 866-305-5459
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
HOLIDAY SHIPPING POLICY
Our warehouse facility does not process or ship orders on the following annual holidays:
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
- New Years Eve
- New Year's Day
If you are placing your order the day before one of the listed holidays above, please expect an additional day before the order is fulfilled and shipped.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://www.pondandgardendepot.com/return-policy/.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Phone (Toll free): 866-605-5459
- Email: info@pondandgardendepot.com
- Online contact form: https://www.pondandgardendepot.com/contact-us/